Businesses are generally too busy to complete a full award style assessment and uncertain of the cost-benefits of this approach. The questionnaire approach while taking the shortest time offers unpredictable results and offers little if any insight to impart learning about business excellence necessary to ensure that benefits result.
Through businessexcellencetools.com we are able to offer two self assessment tools, Assessor and BPES. These self assessment tools compliment each other. The following table summarises the attributes of these tools.
Workshop & Questionnaire
|Method||Card based||Paper based (electronic copies issued only)|
|Scope||Organisational wide but very effective for focused assessments or brainstorming sessions on individual criteria.||
Organisational wide and multi-site assessments
|Self-assessment?||An instruction booklet is provided with each Assessor card deck. No prior experience of business excellence is required.||A self-assessment pack is provided with full instructions. No prior experience of business excellence is required.|
|Facilitation available?||Facilitation by businessexcellencetools.com is available and can be particularly useful for intorducing the programme including providing training for internal quality management staff.||Facilitation by businessexcellencetools.com is available and can be particularly useful for introducing the programme and facilitating the consensus meeting.|
|People involved||Senior Management Team or Project Teams||Senior Management Team and cross-section of staff from all levels|
|No. of people involved||1 to 8 people||1 to 20 (could be the whole organisation if desired)|
|Standard time to apply (the time can be less or more for both approaches if required)||One day assessment workshop.One day action planning workshop||Questionnaire takes up to 3 hours to complete per person + one day consensus meeting + one day action planning + 5 days for one person to administer the whole process.|
|Models supported||MBNQA||MBNQA, EFQM|
|Language options currently available||English||English, Chinese, Arabic|
|Benchmark performance data||No||Yes|
|Output||Strengths & Areas for Improvement summarised on mind maps and prioritised Opportunities for Improvement||Strengths & Areas for Improvement identified and Business Excellence Score report (and benchmark comparison)|
|Action planning support||Yes||Yes|
|When to choose which tool?||If you can only obtain one day of senior management commitmentTo create awareness within your senior management team of business excellence
If you wish to run an improvement project focussed on only one criteria of business excellence
|If you can gain the commitment of your senior management team to a more comprehensive business excellence programme.If you are sure that those who complete the assessment will take the process seriously and put their time into it.
If your organisation is ready for a culture changing organisational-wide programme.
To order Assessor click here or BPES click here.
As we are constantly developing new features for our tools, contact us today if you have a particular requirement that is not currently listed or you are still unsure of which tool to use.
For further information comparing self-assessment methods click here.